• Micro-feedback

    What is Micro-feedback?

    Micro-feedback is a Slackbot that enables you to give and get micro-feedback with your coworkers. Do you like waiting 5 months to find out how you are doing at work? We don't either, which is why we created this lightweight and delightful micro-feedback experience.

    I already have a zillion things to do, why should I do this on top of all the other HR stuff?

    We get it. When you are fighting fires all day the last thing you want is more work. For that reason we designed an experience that is lightweight and frictionless. One micro-feedback is designed to be 30 SECONDS or less, with a emoji selection and 200-characters snippet. With all this feedback, we also save you a ton of time when your review process rolls around by providing you with a robust history of feedback that you can use! Think of all the fun things you can do those 6 hours on a Sunday afternoon rather than writing reviews...

    How do I set up Micro-feedback?

    Installing Micro-feedback is easy-peasy. Start with the "add to Slack" button on our homepage, integrate with your team, and voila our own @careerlark will guide you through the process. We NEVER spam any members or channels.

    Who can see my feedback?

    At CareerLark, we believe in creating a culture of transparency. You always have access to all of the feedback that you've given and received. Your manager and HR have access to all the feedback that you've received, including from your peers, if they request for it.

    Can I export my feedback?

    Exporting feedback is currently unavailable, but it's on our roadmap! You can look at your feedback history within Slack (try "help" for the different feedback summaries that you can pull).

    What info does Micro-feedback have access to?

    CareerLark only has access to the chat history when you chat with @careerlark directly in DM. We don't store any other data unrelated to our product. For the full explanation, please check out our Terms of Service.

    How do I invite other coworkers to check it out?

    If @careerlark is integrated already with your Slack team, then anyone on the team can get started by DMing "help" to @careerlark.

    What else can I do with Micro-feedback?

    Try typing "help" and see everything that @careerlark understands.

    I don't feel comfortable, can I give someone feedback anonymously?

    Yes, when you give feedback you can select anonymous as an option. However, feedback given anonymously to your coworkers and their managers will still be viewable by HR with your name attached. So please only select anonymous for things you would otherwise feel uncomfortable saying. In all cases, remember to be constructive!

    I don't have time to respond to all these feedback requests, what should I do?

    For Mr. & Ms. Popularities like you, we are working on giving you control over how many feedback requests you get how often. In addition, feedback requests expire after 48 hours. We don't want these requests to pile up like that long list of emails that are sitting in your inbox...if you catch it great, if not then give feedback next time.

    What goals should I set up?

    That depends. If you set goals through your company's existing review process, we recommend starting with those. If not, then this is an excellent opportunity to have a discussion with your managers on what those goals should be. We recommend carving out 15-min at your 1:1 to go over your plan with your manager.

    Who should I ask and how often?

    Similar to the goals that you are setting up, this depends on your situation. We find that being courteous of others' time is the key, and once a week or every other week works well for most coworkers. Your manager may want to give you more hands-on feedback on a daily or every-other-day basis, but be sure to check-in before setting this up!

    I want to use this tool but feel awkward using this tool for it. Suggestions?

    That depends on why you feel awkward. One option: you can ask your HR if they are interested in testing this with your team if you don't want to be the only one. We're happy to help, please reach out to hello@careerlark.com and we can have those conversations with HR.

    If I leave feedback on Friday will my co-worker be able to see the latest feedback I left on Friday when they log in on Saturday?

    Yes, your co-worker will receive a notification that you responded to her feedback request on Friday. They can also see all of the feedback you had previously left them (including the newest feedback) by typing: "summary from @yourname".

  • Icebreakers

    What is Icebreakers?

    Icebreakers is a slackbot that makes getting to know your coworkers fun. Research has clearly shown that teams that connect with each other on a personal level are significantly more efficient and productive than those that don't. Icebreakers facilitates these personal connections through fun, lightweight icebreaker questions.

    How do I set up Icebreakers?

    Getting started with Icebreakers is super easy. Start with the "add to Slack" button on our website, integrate with your team, and voila our own @icebreakers will guide you through the process.

    How does Icebreakers work?

    During the setup process, you'll be prompted to select 'Icebreaker' questions. You can either use some of our suggestions or write in your own. Each week, a handful of your coworkers will be asked to answer these fun questions. Their responses will then be featured in the slack channel of your choice!

    What channel should I post Icebreakers responses to?

    That's entirely up to you! We suggest that you pick a channel that all of your team members are in so that everyone can see icebreakers responses. #random is always a good choice!

    Who will be asked Icebreakers questions?

    You can customize who you'd like to be asked Icebreakers questions. You can have it be only new employees (to give them a big welcome to the team!) or have current employees featured as well. It never hurts to get to know your teammates, even if you've already been working together for a while.

    Who can view my Icebreakers answers?

    Your answers to the Icebreakers questions are public and become a part of your CareerLark profile. They are posted in the selected channel and subsequently be viewed by anyone in your company by sending a message to @icebreakers.

    How can I see a coworker's answers to Icebreakers questions?

    One of the best things about Icebreakers is the ability to go back and see someone's responses at any time! To do this, simply send @icebreakers a message saying "who is @username" and you'll be shown their profile!

    What else can I do with Icebreakers?

    Try typing "help" and see everything that @icebreakers understands.

    How do I invite other coworkers to check it out?

    If @icebreakers is integrated already with your Slack team, then anyone on the team can get started by DMing "help" to @icebreakers.

  • General

    Reach us at @careerlark on Twitter or hello@careerlark.com for any other questions.

    How much does it cost?

    CareerLark is free for up to 10 employees at any given company. If you go over, we'll be in touch. :)

    Help! How can I reach you?

    Tweet us at @careerlark and we'll get on it! Or give us a shout at hello@careerlark.com.

    What happens when I type “cancel”?

    Whatever task you were in the middle of will be ended. For example, if you start adding a new goal but mid-way decide that you actually want to add a different goal, you can type “cancel”. This will cancel the addition of the goal you were in the middle of adding and allow you to restart.